Ordering & Payment
How do I place an order?
Browse the collection, then send us a WhatsApp message with the product name, size and colour. We reply with a same-day confirmation and delivery window. Alternatively, use the enquiry form on the contact page.
How does pay-on-delivery work?
Our delivery team assembles your furniture in-home. You inspect it, and only when you're satisfied do you pay — by card, bank transfer or cash on the day.
Do I need to pay a deposit for bespoke orders?
A 20% deposit is required only for fully bespoke sizes or materials, to cover custom production. Standard products remain pay-on-delivery.
Do you offer finance?
Yes — 0% interest instalments over 3, 6 or 12 months are available on orders over £500. Contact us for a quote.
Delivery & Installation
Where do you deliver?
Free delivery to all of mainland UK. Highland & Islands are quoted separately — typically a small surcharge.
How long does delivery take?
Standard products: 7–14 days. Bespoke products: 3–5 weeks. We confirm a delivery window at the time of order.
Is assembly included?
Yes. Our team fully assembles your furniture in the room of your choice and removes all packaging.
Can you take away my old furniture?
Yes — we offer a paid removal service for old beds, sofas and wardrobes. Just ask when ordering.
Product & Bespoke
Can I request custom sizes?
Almost every product can be built to non-standard dimensions. Send your required width, depth and height via WhatsApp and we'll quote within a few hours.
What materials do you use?
Kiln-dried hardwood frames, high-density foams, sprung slats, and premium fabrics including velvet, boucle, linen and full-grain leather.
Do the colours match exactly?
Colours shown online are as accurate as possible, but we recommend requesting a free fabric swatch before ordering — especially for bespoke commissions.
Guarantee & Returns
What does the 5-year guarantee cover?
Frames, mechanisms and craftsmanship. Fabric wear from normal use isn't covered, but manufacturing defects always are — we replace or repair, free of charge.
Can I return an item I don't like?
With pay-on-delivery, you inspect before paying — if you're not happy, simply refuse delivery. Post-delivery, standard products have a 14-day change-of-mind window. Bespoke items are non-returnable unless faulty.
What if my item arrives damaged?
Notify our team on the day of delivery and refuse acceptance. We'll arrange a replacement at no cost.
Care & Maintenance
How do I clean velvet upholstery?
Vacuum weekly with a soft brush attachment. For spills, blot immediately with a clean dry cloth — do not rub. Professional upholstery cleaning is recommended annually.
How do I care for solid wood furniture?
Dust with a soft dry cloth. Avoid direct sunlight and radiators. Apply a small amount of natural furniture wax every 6 months to preserve the finish.
Still have a question?
Ask us on WhatsApp